WHAT WE DO
Frequently asked questions
What products or services do you offer?
We provide services, supplies, and projects for process control systems and smart grid systems (control and protection):
- Detailed engineering
- Programming and configuration
- Industrial communications and networks
- FAT, CAT, I-FAT, I-CAT, and SAT testing
- Pre-commissioning
- Commissioning
- Installation consulting
- Start-up
- Trial run
- Maintenance
Glossary of key terms from our product and service portfolio HERE
What industries do they serve?
Nuestros principales clientes se encuentran en el ecosistema de mediana y gran minería, energía e industria en general.
Trabajamos con clientes finales: EPC, EPCM, OEM´s.
Listado principales procesos AQUÍ
How do I request a quote?
Send an email to our business managers:
- Chile: ventas@tunning.cl
- Perú: ventas@tunning-electric.com
Who should I contact if I have questions about sales or quotes?
With our business managers, who are sales specialists:
- Perú:
John Cordova
John.cordova@tunning-electric.com
+51 9 5841 0942 - Chile
Marcelo Calquín
marcelo.calquin@tunning.cl
+56 9 5397 4067
Copy to ventas@tunning.cl to ensure the traceability of requests.
How long does it take to get a quote?
Applications are processed according to a schedule of requirements, dates, and priorities.
We are constantly processing applications, so it takes us between two and three weeks to provide a quote.
We are continuously working to improve our operations and response times by incorporating technology and strengthening our research team. We hope to continue improving and providing ever-faster response times.
Which tech brands do they work with?
We have been strategic partners with Siemens and Rockwell for more than 20 years.
This allows us to be part of a technological development ecosystem, offer competitive prices, and benefit from the expertise and ongoing technical development of our specialists.
What regulations or standards do your solutions comply with?
- ISO 9001
- ISO 45001
- ISO 14001
- Chilean standards (NCh)
- Peruvian standards
- U.S. standards (NEMA and ANSI)
- International standards (IEC)
- Others
We operate in accordance with local regulations, customer criteria, or our technical team’s guidelines, as applicable.
Can your systems be integrated with the customer's existing equipment and software?
Yes. We have a platform and technology team responsible for ensuring compatibility between versions and technologies, supporting the programming and configuration department and ensuring the successful development of the project.
We can integrate systems with DCS and SCADA systems based on different technologies.
How do you ensure the quality and reliability of your systems?
- Through standards, process control, and continuous improvement.
- We conduct functional testing, technical assurance, and monitoring.
- We have specialized leaders who oversee the development of each stage of a project and ensure cross-functional communication.
- We document, analyze, and provide feedback as part of a continuous improvement cycle.
What sets Tunning apart from the competition?
- We are motivated by the successful completion of every project or service we undertake, which is why we strive to consistently deliver a superior, positive experience.
- We are committed to delivering results within realistic timeframes while managing risks.
- We remain adaptable and versatile, recognizing that projects are dynamic.
- We incorporate new technologies into our systems development, delivering greater value to our clients by focusing on improving control and reducing costs and risks.