Tunning Ingeniería has a system that increases the efficiency, predictability, and responsiveness of its teams, thereby mitigating negative impacts on projects and customer experience.

Daniela Aravena, Tunning’s procurement manager, is part of the system that implements the company’s deadline compliance model. She says that from the outset, coordination between the commercial area and the purchasing and operations areas is key to establishing realistic commitments with customers. To this end, they review formal quotes in advance, which allow them to understand the context of the projects, and evaluate the critical aspects of each one.

Then, through very fluid communication, they promote efficient management between these teams, with regular follow-up meetings and centralized channels that facilitate the early detection of deviations. Along the same lines, they carry out follow-up that contributes to the visibility and control of orders. In this way, they strengthen the efficiency of processes, along with the reliability and fulfillment of services.

Aravena emphasizes that Tunning works with trusted suppliers “classified as strategic partners.” Thanks to this long-standing relationship, they can quickly resolve any delays, warranty issues, or unforeseen events.

To deal with these unforeseen events, they have an incident management protocol that allows for rapid problem resolution, minimizing the impact on the customer.

Likewise, the integration of automated systems has optimized workflow, increasing accuracy and operational efficiency.

Finally, the prior and ongoing evaluation of each supplier—their track record, financial stability, and operational soundness—helps to ensure a reliable, efficient supply chain that is aligned with Tunning’s standards.

_{Daniela Aravena, purchasing manager at Tunning}

Success story: Full Sal 2023-2024 project purchases

This process began with rigorous planning and definition of needs, followed by the evaluation and selection of reliable suppliers, and direct negotiation with the strategic partner. “The purchase order was monitored through traceability tracking to ensure compliance with deadlines and technical specifications,” explains Tunning’s head of procurement.

Once the materials were received and verified, payment was made and the process was closed, recording all the necessary information for audits and future reference. Finally, the suppliers’ performance was evaluated.