1 What products or services do you offer?

We provide services, supplies, and projects in process control systems and smart grid systems (control and protection):

• Detailed engineering
• Programming and configuration
• Industrial communications and networks
• FAT, CAT, I-FAT, I-CAT, SAT testing
• Pre-commissioning
• Commissioning
• Assembly advice
• Start-up
• Trial run
• Maintenance

Glossary with keywords from our product and service portfolio HERE

2 What sectors do you serve?

Our main customers are in the medium and large mining, energy, and general industry ecosystem.

We work with end customers: EPC, EPCM, OEMs.

List of main processes HERE

3 How do I request a quote?

Send an email to our business managers:

• Chile: ventas@tunning.cl
• Peru: ventas@tunning-electric.com

4 Who can I contact with questions about sales or quotes?

Our business managers, who are commercial specialists:

• Peru:
  John Cordova
  John.cordova@tunning-electric.com
  +51 9 5841 0942

• Chile:
  Marcelo Calquín
  marcelo.calquin@tunning.cl
  +56 9 5397 4067
  Please copy ventas@tunning.cl to ensure traceability of requests.

5 How long does it take to receive a quote?

Requests are entered into the study program according to a table of requirements, dates, and priorities.

We are continuously working on requests, so it takes between two and three weeks to deliver a quote.

We are continuously working to improve our management and response times by incorporating technology and strengthening our study team. We hope to improve and deliver increasingly better response times.

6 What technology brands do you work with?

We have been strategic partners with Siemens and Rockwell for over 20 years.

This allows us to be part of a technological development ecosystem, deliver competitive prices, and rely on the knowledge and ongoing technical development of our specialists.

7 What regulations or standards do your solutions comply with?

• ISO 9001
• ISO 45001
• ISO 14001
• Chilean NCh standards
• Peruvian standards
• US NEMA and ANSI standards
• International IEC standards
• Others

We work based on local regulations, customer criteria, or our technical team’s criteria, as applicable.

8 Can your systems be integrated with the customer’s existing equipment and software?

Yes. We have a platform and technology team responsible for ensuring version and technology compatibility, supporting the programming and configuration area and the successful development of the project.

We can incorporate systems into DCS and SCADA’s of different technologies.

9 How do you ensure the quality and reliability of your systems?

• Through standards, process control, and continuous improvement.
• We perform functional tests, technical assurance, and monitoring.
• We have specialized leaders who control the development of each stage of a project and ensure cross-functional communication.
• We document, analyze, and provide feedback as part of a continuous improvement cycle.

10 What sets Tunning apart from the competition?

• We are motivated by the successful development of each project or service we work on, so we strive to always deliver a superior positive experience.
• We are committed to delivering certainty within feasible deadlines, managing risks.
• We remain adaptable and versatile, understanding that projects are dynamic.
• We incorporate new technologies into system development, delivering greater value to the customer with a focus on improving control and reducing costs and risks.